Leadbeater & Kay

PRIVACY POLICY

This notice explains how we collect, process and protect personal information about you for the purposes of handling your transaction, operating our website and complying with the UK Data Protect Act 2018 and the EU General Data Protection Regulation 2018 (GDPR).
 
Leadbeater & Kay are a solicitors operating from our offices at 1-5 Birch Terrace Hanley Stoke on Trent Staffordshire ST1 3JN. Our dedicated data protection officer is Debbie Leadbeater. As your data is collected, processed and stored by us, we are therefore the “data controller” under the scope of the General Data Protection Regulation ( GDPR ) or any other relevant Data Protection law.
 
In order to comply with our money laundering requirements and to be able to handle your transaction effectively we will collect various categories of personal data about you. The exact information we will request from you will depend on the work that we have undertaken on your behalf. Such personal information that is required could include but is not limited to:
•  Your Name
•  Contact Details i.e. postal address, email address and telephone number
•  National Insurance Number
•  Passport Details/Driving Licence Number
•  Bank Account Details / Copies of your Bank Statements (if the transaction requires)
•  Information regarding your family or personal circumstances
•  Other information that is reasonably required to enable us to carry out your instructions
 
When processing personal data, we aim to guarantees that your personal data:
•  is processed in a transparent fair and lawfully manner
•  is collected for specified, explicit and legitimate purposes
•  is adequate, relevant, accurate and limited to what is necessary in relation to the purposes for which we are instructed
•  is stored in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed
•  is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures
Your personal information may be collected from a plethora of sources including; information that you provide to us, information from third parties such as a Financial Institution or Estate Agent and information from publically accessible sources.
 
We understand that requests for personal information can be intrusive; however, it is necessary, as we are legally required to verify your identity before beginning any works. The provision of the information will to enable us to; represent you, carry out your instructions, communicate with you, establish proof of funds, comply with our legal and professional responsibilities,
 
On occasion, we will be required to disclose your personal data to a third party outside of Leadbeater & Kay. This would include professional bodies such as; HM Revenue & Customs, Office of the Public Guardian, HM Land Registry or a financial institution such as a lender in a conveyancing transaction. It may also be required to disclose such information to other solicitors involved in your transaction or our professional indemnity insurance provider. We never sell your personal information to third parties
 
All of our data is stored on site either in manual files or digitally on computers. We retain all files for a minimum of six years, unless the particular case type requires that the same be kept for longer.
 
All requests for quotes are stored for a maximum of six months before destruction.
 
You have the right to request copies of any data that we hold in relation to you. We ask that any incorrect data be notified to the relevant fee earner. You can request that any data we hold about you be transferred to another organisation or that we erase your personal data from our records.
 
Please note that any such requests are subject to our obligations to regulatory bodies, our insurers or any third parties you have requested be involved in any matter we have dealt with for you.
 
If you wish to request a copy of the personal information we hold about you kindly write to us at 1 Birch Terrace Hanley Stoke on Trent Staffordshire ST1 3JN. We will require that you prove your identity before any personal information is released.
 
 
Complaints about the use of your personal data
Please contact Miss Leadbeater if you have any complaint or concern over how your data has been or will be used. If you are not satisfied with the response, the UK regulator on data protection issues is the Information Commissioner's Office. Their telephone number is 0303 123 1113 and their website is www.ico.org.uk .
 
Our Website
When someone visits our website, we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. This information is processed in a way that does not disclose any personal identifiable information to us.

Complaints Procedure 

At Leadbeater & Kay, we are committed to providing you with the best possible service.

If the issue is not resolved to your satisfaction, or you would prefer not to speak to your fee earner, then please do not hesitate to contact Miss Debbie Leadbeater who is the Managing Director in this firm.

Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty or treating you unfairly because of your age, a disability or other characteristic.

The Legal Ombudsman can help you if you are still not satisfied after speaking to the Solicitors Regulation Authority.

The Legal Ombudsman will independently review your complaint.
You can contact them by; post
PO Box 6806,
Wolverhampton,
West Midlands,
WV1 9WJ,
telephone 0300 555 0333,
or email enquiries@legalombudsman.org.uk.

Any complaint to the Legal Ombudsman about our service must usually be made within six months of the conclusion of the work we did for you or of you, finding out there is a problem.